Thank you for choosing our honey brand! We strive to provide you with high-quality products and excellent customer service. This Shipping and Returns Policy outlines the terms and conditions regarding the shipping of our products and the process for returning items, ensuring a seamless experience for our valued customers.

Shipping:

1. Order Processing:
   • Once your order is placed, we will process it within 1-2 business days.
   • During peak seasons or promotional periods, processing times may be slightly longer, but we will do our best to fulfill your order as quickly as possible.
2. Shipping Methods and Timeframes:
   • We offer standard shipping for all orders within the specified regions.
   • Shipping times may vary depending on your location and other factors beyond our control.
   • Estimated shipping timeframes are provided during the checkout process, but please note that these are only estimates and not guaranteed delivery dates.
   • We are not responsible for any delays caused by the shipping carrier or any other unforeseen circumstances.
3. Shipping Charges:
   • Shipping charges are calculated based on the weight, dimensions, and destination of your order.
   • The shipping cost will be displayed during the checkout process for your review before completing the purchase.
4. Shipment Tracking:
   • Once your order has been shipped, we will provide you with a tracking number via email.
   • You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website.

Returns:

1. Return Eligibility:
   • We accept returns for damaged or defective items.
   • To be eligible for a return, please notify us within 7 days of receiving your order.
   • The item must be unused, in its original packaging, and accompanied by a proof of purchase.
2. Return Process:
   • If you wish to return a damaged or defective item, please contact our customer support team at:
     +92 331 6262956
     info@organics.mawj.media
   • Our team will guide you through the return process and provide you with the necessary instructions.
   • Please do not return any items without prior authorization from our customer support team.
3. Refunds or Exchanges:
   • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange.
   • If approved, we will process your refund to the original method of payment within a reasonable timeframe.
   • In case of an exchange, we will replace the item with a new one of equal value, subject to availability.
4. Return Shipping Costs:
   • For all returns, the customer is responsible for the shipping costs associated with returning the item.

Note: We cannot accept returns for items that have been opened, used, or damaged due to improper handling or storage.

If you have any further questions or require assistance regarding our Shipping and Returns Policy, please do not hesitate to contact our customer support team. We are here to help!